Privacy Policy

This Privacy Policy explains how Tripple Double ("we" or "us") collects, uses, and discloses information about you when you access or use our website, mobile application, and other online products and services (collectively, the "Services"), and when you contact our customer service team, engage with us on social media, or otherwise interact with us. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you. Additional information for individuals in the EEA, UK, and Switzerland, as well as for California residents, can be found at the end of this Privacy Policy.

Collection of Information

We collect information in several ways:

• Information You Provide to Us: We collect information when you register for an account, participate in interactive features (such as logging games, stats, or completing check-ins), fill out a form or survey, participate in a contest or promotion, make a purchase, communicate with us via social media, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, payment method information (if applicable), goals, basketball and performance data you enter, feedback and survey responses, and other information you provide via the Services.
• Other Information About Your Use of the Services: When you use our Services, we collect usage information, such as the sessions you use, screens or features you access, and similar usage information. We also collect transactional information, log information (including the type of web browser you use, app version, access times and dates, pages viewed, your IP address), device information (hardware model, operating system, device identifiers, mobile network information). We may derive some information about you based on other information we have collected, such as using your IP address to derive approximate location.
• Information Collected by Cookies and Similar Tracking Technologies: We use different technologies to collect information, including cookies and web beacons. You can manage your cookie preferences through your browser or device settings.
• Information We Collect from Other Sources: We may obtain information about you from other sources, including transaction information from third-party app stores, name and contact information from third-party services if you create or log into your account through them, and information from marketing and advertising partners or publicly available sources where applicable.

Advertising in Our App (AdMob and Third-Party Ad Services)

Tripple Double may display advertisements in our app and on our Services. We use Google AdMob and potentially other third-party ad networks to serve ads. When we show ads:

• Ad networks (such as Google AdMob) may collect and use data including device identifiers (e.g., advertising ID), IP address, app usage, and other information to deliver relevant ads and measure ad performance.
• This data may be used for ad personalization, frequency capping, and analytics. You can control ad personalization and reset your advertising ID in your device settings (e.g., Android: Settings → Google → Ads; iOS: Settings → Privacy → Advertising).
• For more information about how Google uses data when you use our app or partner sites/apps, see Google's Privacy Policy and AdMob & user data.

We do not sell your personal information. Our use of ad services helps us offer the app and may support free or low-cost access to our Services.

Use of Information

We use the information we collect to:

• Provide, maintain and improve our Services, including debugging and developing new features
• Process transactions and fulfill orders (if applicable)
• Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages
• Communicate with you about products, services, and events offered by Tripple Double, request feedback, and send news or other information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Tripple Double and others
• Comply with the law, including processing records for tax filings and other compliance activities
• Personalize your experience and the advertisements you see (including via ad partners such as AdMob) based on your preferences, interests, and browsing behavior
• Facilitate contests, sweepstakes, and promotions where applicable

Sharing of Information

We share information about you as follows and as otherwise described in this Privacy Policy or at the time of collection:

• With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors, ad networks (e.g., AdMob), and other service providers
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Tripple Double or others
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company
• Between and among Tripple Double and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
• With your consent or at your direction (e.g., if you choose to share your activity with third-party social media services)

Advertising and Analytics Services Provided by Others

We allow others to provide analytics services and serve advertisements on our behalf (including via AdMob in our app). These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and apps, including your IP address, device identifiers, web browser, pages viewed, time spent, and conversion information. This information may be used by Tripple Double and others to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. You can disable or limit ad tracking through your device settings. For more information about interest-based ads and opt-out tools, please visit www.aboutads.info/choices (in the EU, https://www.youronlinechoices.eu/).

Data Transfer

Tripple Double may process information in South Africa and other jurisdictions where our service providers operate. These locations may not provide equivalent levels of data protection as your home jurisdiction. By using the Services, you consent to the transfer of your information to these jurisdictions.

Your Choices

• Account Information: You may update certain account information (such as your password, name and email) by logging into your account or contacting us. If you wish to disable your account, please contact us; we may retain certain information when required or permitted by law.
• Promotional Communications: You may opt out of receiving promotional emails by following the instructions in those emails or in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account.
• Mobile Push Notifications: You can deactivate push notifications at any time by changing the notification settings on your device.
• Ad Personalization: You can limit ad tracking or reset your advertising ID in your device settings. This may reduce personalized ads but may not stop ads entirely.
• Data Access and Deletion: Subject to applicable law, we honor requests for access or deletion. You may contact us at the email below to exercise these rights.

Information for Individuals in Switzerland, UK and the EEA

If you use our Services while in Switzerland, the United Kingdom or the European Economic Area ("Europe"), the following applies. Tripple Double is the data controller for personal data governed by this Privacy Policy.

• Legal Basis for Processing: We process your personal data: to perform our contract with you; when we have a legitimate interest (e.g., to secure and improve our Services, prevent fraud, analyze use); to comply with legal obligations; and when we have your consent.
• Data Retention: We retain personal data for no longer than necessary for the purposes for which it is processed, unless the law requires a longer period.
• Your Rights: You have the right to access, correct, erase, or receive a portable copy of your personal data; to object to certain processing (e.g., direct marketing); to restrict processing in certain circumstances; and to withdraw consent where applicable. You have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us at the email below.

Information for California Residents

This section provides additional disclosures required by the California Consumer Privacy Act ("CCPA"). In the last 12 months we may have collected: identifiers (name, phone, email, IP address, device identifiers); characteristics such as age or gender where provided; commercial information (e.g., payment and purchase information); approximate geolocation; internet or other electronic network activity (browsing and usage); and inferences drawn from the above. We use this information for the purposes described in the "Use of Information" section (providing and improving Services, marketing, analytics, security, legal compliance, personalization including ads). We share information with service providers, ad partners (e.g., AdMob), and as required by law or with your consent.

We do not "sell" your personal information as defined under the CCPA. We may allow advertising partners to collect device identifiers and usage data via our Services to show interest-based ads. To limit this, use your device settings to limit ad tracking and our cookie preference tools where available. California residents may request to know, delete, or correct their personal information by contacting us at the email below. We will verify your request using information we have on file.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

hello@TrippleDouble.com